Is Shift4 Down?

SaaSLive status, outages, and incident history

No. Shift4 is up right now.

Every monitored Shift4 system is operational as of August 11, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 22m agoLive, rechecked every 60s

Start monitoring Shift4 Official Shift4 status page

How we know: the official Shift4 status page, PulsAPI's own check every 60 seconds, and outage reports from engineers. How PulsAPI monitoring works

Shift4 Component Status

The main Shift4 systems on this page. All 20 are operational right now.

20operational

Cloud POS Services » Hospitality Online Ordering

Operational

Cloud POS Services » Marketplace Ordering

Operational

Cloud POS Services » Mozart

Operational

17 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Cloud POS Services » Restaurant Manager Online Ordering, Cloud POS Services » Shift4 Customer Hub, Cloud POS Services » Shift4 One, Crypto Donation Platform » Client Dashboard, Crypto Donation Platform » Donation Form, Crypto Donation Platform » Donor Dashboard, Crypto Donation Platform » Public API, Eigen/xDine » DoorDash, Eigen/xDine » Eigen Gateway, Eigen/xDine » Eigen Gift Card Portal, Eigen/xDine » Legacy Commerce Iframe, Eigen/xDine » Legacy Commerce Interface, and 5 more.

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Component statuses may change independently during partial outages.

Recent Shift4 Outages & Incidents

Incident history from the official Shift4 status page, including resolution updates.

Uptime history4 days observed

Aug 8100.00% averageAug 11

Eigen Network OutageResolved Jul 17, 2026 · 1h 24mResolved

The incident has been resolved. --- [2026-07-17T18:04:13.249Z] (monitoring) Multiple confirmed cases of devices coming back online. In some cases a reboot may be required. --- [2026-07-17T18:02:28.301Z] (monitoring) Multiple confirmed cases of devices coming back online. In some cases a reboot may be required. --- [2026-07-17T17:56:07.664Z] (identified) This is believed to be contained to Western Canada. We have an issue with our Eigen devices. We're engaging our vendor for additional assistance. Rebooting the device should enable reconnection. --- [2026-07-17T17:53:49.232Z] (investigating) We have an issue with our Eigen devices. We're engaging our vendor for additional assistance. Switching devices into WiFi mode may alleviate symptoms on impacted devices.

Mastercard 3D Secure (3DS) Authentication FailuresResolved Jul 15, 2026 · 6h 7mResolved

Mastercard has confirmed that the issue affecting Mastercard 3DS (Identity Check) authentication has now been resolved. Services have returned to normal, and transactions requiring Mastercard 3DS authentication are processing as expected. We will continue to monitor the service to ensure stability. We appreciate your patience while the issue was being resolved. --- [2026-07-15T08:21:17.934Z] (monitoring) We have observed that Mastercard 3D Secure (Identity Check) authentication services appear to have recovered, and transaction authentication success rates have returned to expected levels. At this time, the issue appears to be resolved; however, we are continuing to actively monitor the service while Mastercard continues to monitor service stability. We will provide a further update once the incident has been fully confirmed as resolved. --- [2026-07-15T08:01:10.505Z] (identified) We are aware of an issue affecting Mastercard 3D Secure (Identity Check) authentication. Impact Customers may experience intermittent authentication failures when attempting Mastercard 3DS-secured transactions. This may result in some transactions being declined or unable to complete authentication. Based on information provided by Mastercard, the issue originates within the Mastercard Identity Check (3DS) service. Mastercard has confirmed they are actively investigating the incident. We are continuing to monitor the situation closely and will provide further updates as more information becomes available from Mastercard.

Shift4 Dine BI Reporting IssuesResolved Jul 10, 2026 · 2h 21mResolved

The incident has been resolved. Shift4 Dine BI Reporting capability has been restored. --- [2026-07-10T18:03:23.028Z] (monitoring) A fix has been implemented on Shift4 Dine Reporting and we are monitoring the results. --- [2026-07-10T17:35:53.458Z] (identified) <b>Incident:</b> Shift4 is aware of an issue affecting Shift4 Dine's ability to generate Business Intelligence reporting. Teams are engaged on troubleshooting at this time. We will provide further updates as they become available.

Live Shift4 Outage Reports

Problems reported by engineers using Shift4. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total

24h agoNothing reportednow

No Shift4 problems reported yet.

Something wrong with Shift4 on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Shift4

Shift4 publishes a public status page at status.shift4.com covering 114 components, including TSYS, Shift4 Dine POS - US and Online Stores. PulsAPI tracks Shift4 outages, degraded performance and incident history in real time, alongside the rest of your SaaS stack.

Over the past 30 days, PulsAPI has measured Shift4 uptime at 100.00%. Response times, incident history, and SLA tracking for Shift4 are available on the PulsAPI dashboard.

Shift4 Status FAQ

Is Shift4 down right now?

PulsAPI checks Shift4 every 60 seconds. The verdict at the top of this page comes from the latest poll of the official Shift4 status feed and refreshes automatically, so you are not looking at a stale cached answer.

What should I do if Shift4 is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Shift4 recovers.

How do I check Shift4 uptime history?

PulsAPI tracks Shift4 uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. A free PulsAPI account unlocks the full 90-day SLA history and incident timeline for Shift4.

How fast does PulsAPI detect Shift4 outages?

PulsAPI polls the official Shift4 status page every 60 seconds and usually delivers alerts to Slack, Discord, Microsoft Teams, PagerDuty, or email in under 4 seconds after detection. That is often faster than someone on your team notices on their own.

Does PulsAPI track individual Shift4 components?

Yes. PulsAPI monitors 20 individual Shift4 components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Shift4 goes down?

Yes. Create a PulsAPI account and subscribe to Shift4. Email alerts are included on the free Starter plan. Paid plans add Slack, Discord, Microsoft Teams, PagerDuty, and webhooks whenever Shift4 status changes.

How do I report an issue with Shift4 to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Shift4 problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Shift4?

Yes. PulsAPI's Starter plan includes up to 10 monitored services with email alerts, and the 30-day free trial requires no credit card. You can monitor Shift4 alongside up to 9 other services at pulsapi.com/signup.

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