Is Cresta Down?

We have resolved an issue that caused some customers to experience delayed transcription in US West due to temporary GPU capacity constraints. The issue affected Deepgram transcription capacity in us-west-2-prod. Service has returned to normal following capacity recovery and regional failover work. We are continuing to monitor capacity and complete preventive measures, including earlier prescaling and additional regional failover options. No customer action is required. We apologize for the disruption and appreciate your patience while we worked to restore service. --- [2026-09-24T08:38:56.052-07:00] (monitoring) Current monitoring shows that transcription latency has improved, and we are not seeing active customer impact at this time. We have taken mitigation steps, including adding capacity and routing workloads across regions, and are continuing to scale capacity to support stable processing. We will continue monitoring closely and provide another update if the situation changes. --- [2026-09-24T08:32:25.624-07:00] (investigating) We are investigating an issue affecting some Cresta customers in the US West 2 production environment where transcriptions may be delayed. Downstream features that depend on transcription may also be delayed or unavailable for some conversations. Our engineering team is actively investigating and working to restore normal processing. We will provide the next update within 60 minutes, or sooner if we have material progress. If your team is experiencing this issue, please contact Cresta Support through the Director Support widget or at support@cresta.ai.

On September 4, 2026, from approximately 6:47 AM to 7:34 AM PDT, some Cresta AI Agent customers experienced delayed or failed responses, including calls that did not transfer to live representatives. Engineering restored the affected services, and error rates returned to normal by approximately 7:34 AM PDT. We are continuing to monitor the platform to ensure stability. We apologize for the disruption and appreciate your patience. --- [2026-09-04T07:18:26.030-07:00] (investigating) We are investigating an Amazon Bedrock Haiku 4.5 service outage affecting some Cresta AI Agent customers. Customers configured to use this model without an alternate fallback due to specific compliance requirements may experience delayed or failed AI Agent responses, including calls not transferring to live agents as expected. Our Engineering team is actively applying mitigations and working to restore normal service. We will provide another update within 60 minutes, or sooner if we have material progress.

We have resolved an issue that caused some customers to experience delayed or missing post-call summaries and increased after-call work. The issue affected Fireworks AI infrastructure used by our post-call summarization service. We worked with Fireworks to restore the affected service, and summary generation has returned to normal. We are continuing to backfill summaries for conversations affected during the incident. No customer action is required. We apologize for the disruption and appreciate your patience while we worked to restore service. --- [2026-07-31T09:32:42.315-07:00] (investigating) We continue to investigate an issue affecting post-call processing for some Cresta Voice customers. Live transcription appears to be recovering, but post-call summaries and related post-call outputs may still be delayed. We do not have further updates at this time and will share confirmed progress as soon as it is available. --- [2026-07-31T08:43:51.854-07:00] (investigating) We are investigating an issue affecting some Cresta Voice customers where post-call summaries, notes, call reasons, and call outcomes may be delayed or unavailable after a call ends. Live transcripts may also be delayed or incomplete for some conversations. This may increase agent after-call work (ACW) time while post-call processing completes. Our engineering team is actively investigating and working to restore normal processing. The scope of impact and any recovery options are still being assessed. We will provide the next update within 60 minutes, or sooner if we have material progress. If your team is experiencing this issue, please contact Cresta Support through the Director Support widget or at support@cresta.ai. Including conversation or call IDs and approximate call times will help us validate impact and recovery.