Is Hoxhunt Down?

This incident has been resolved. Between 10:14 and 11:01 EET today, bulk actions started from User Management, such as starting or changing training for a group of users, could be delayed or fail to complete for some users. Related training notifications could also be delayed. Simulations, threat reporting and the admin portal were not affected. The cause was one very large bulk action that generated far more background work than expected. No data was lost, and delayed work was processed automatically once the system recovered. If a bulk action from this window did not take effect for some users, running it again is safe. We have identified the cause and are putting fixes in place to prevent this from happening again. If you still see a bulk action that did not complete, please contact support@hoxhunt.com. --- [2026-11-04T11:27:23.300+02:00] (monitoring) Background processing has recovered and has been stable since 11:00 EET. The issue was caused by an unusually large batch of user updates that overloaded part of our background processing. Bulk actions in User Management and some other automatic updates were delayed for all customers between approximately 10:00 and 11:00 EET. Delayed actions have been completed. Training content, phishing simulations, email reporting, and the admin portal were not affected, and no data was lost. If you ran a bulk action in User Management during that window, please verify the result and repeat it if some users were not updated. We are monitoring and will post a final update shortly. --- [2026-11-04T11:09:37.860+02:00] (identified) We have identified the cause of delays affecting part of our background processing. Bulk actions performed in User Management, such as activating training for a group of users, may be delayed or appear incomplete. Some other automatic updates, for example notifications and progress updates for individual users, may also arrive later than usual. Training content, phishing simulations, email reporting, and the admin portal itself are working normally. No data has been lost. Our team is deploying a fix. Once it is in place, delayed actions will be processed automatically. We will confirm in our next update whether any bulk actions need to be repeated. --- [2026-11-04T10:51:00.434+02:00] (investigating) We are investigating an issue in our system that causes bulk actions on users done via the User Management to be delayed or not to be processed at all. Our developers are looking for the cause and an immediate fix. We will provide updates once we have them available.

The issue affecting User Management has been resolved. From approximately 08:00 UTC on Friday 30 October until 12:30 UTC on Monday 2 November, CSV exports and bulk user actions that included more than 1,000 users were limited to the first 1,000 users. The full set of users is now returned and affected again. If you ran a CSV export or bulk user action (via "Actions" -> "Set properties" on the User Management page) on more than 1,000 users during this incident, the results may have been incomplete. Please re-run them to make sure all users are included. We apologise for the inconvenience. --- [2026-11-02T14:19:53.670+02:00] (identified) We are investigating an issue in User Management that affects operations involving more than 1,000 users. CSV exports of more than 1,000 users contain only the first 1,000 rows. Bulk user actions using "Actions" -> "Set properties" applied to more than 1,000 users are only applied to 1,000 users. Operations on 1,000 users or fewer are not affected. As a workaround, please run exports and bulk actions in batches of 1,000 users or fewer, and check the results before relying on them. We will post another update as soon as we have more information, or within 60 minutes.

The reporting jobs have completed and Human Risk Score values on the admin dashboard are now correct, including the values for October. We apologize for the confusion this caused and have added safeguards to our pipeline to prevent a recurrence. --- [2026-10-21T11:04:51.079+03:00] (identified) Some customers are currently seeing a sudden drop in their Hoxhunt Security Score and related training metrics on the admin dashboard. This is caused by an incomplete data refresh in our reporting pipeline, not by any change in your users’ behaviour or training results. No data has been lost, and the underlying training and reporting activity is intact. We have identified the cause and are re-running the affected reporting jobs. We expect the scores to be corrected this afternoon (EET). Scores shown for October will be restored to their correct values once the re-run completes; no action is needed on your side. We will update this page when the fix is confirmed.