Is Flexera Down?

AWS has confirmed resolution of the issue affecting services in the us-west-2 region. Our technical teams have successfully validated instance launches and Elastigroup creation, and the previously elevated error rates have returned to normal levels. Following continued monitoring and validation, Spot services in the affected region remain stable. This incident is now considered resolved. --- [2026-11-06T16:56:02.958-08:00] (monitoring) Service functionality in the affected region is recovering. Our technical teams have successfully validated instance launches and Elastigroup creation, and the previously elevated error rate has significantly decreased. No new errors have been observed during the latest monitoring period. We are continuing to monitor service stability before confirming full resolution. --- [2026-11-06T15:20:26.050-08:00] (investigating) Incident Description: We are investigating an issue affecting Spot services in the AWS us-west-2 region. Business Impact: Customers may experience failures or degraded functionality, including when launching instances, scaling resources, and performing delete operations in the affected region. Restoration Activity: Our technical teams are actively investigating elevated error rates affecting Spot operations in the AWS us-west-2 region and assessing the scope of impact. We are monitoring service behavior and will provide further updates as more information becomes available.

The external service dependency issue affecting SaaS Manager has been resolved. Following restoration, our technical teams continued monitoring service behavior and have observed no further issues. Service stability has been confirmed, and this incident is now considered resolved. --- [2026-11-04T20:48:16.663-08:00] (monitoring) Our teams have confirmed that successful responses are now being received from the affected APIs following actions taken by the service provider. While response times remain longer than expected, our teams continue to work with the service provider to investigate and monitor performance. We have observed successful connector aggregations following the service recovery. Our teams are also implementing measures to further strengthen service resilience and continue to monitor the environment to confirm sustained stability. --- [2026-11-04T14:48:57.823-08:00] (investigating) Our technical teams continue to investigate the issue affecting Microsoft 365 connector aggregations. The issue remains isolated to specific reporting operations used to retrieve mailbox usage and application user details, with no additional change to the scope confirmed at this time. We are working with the external service provider toward resolution while continuing to monitor affected aggregation activity. Mitigation options are also being evaluated while the issue remains ongoing. Further updates will be provided as additional information becomes available. --- [2026-11-04T20:48:50.053-08:00] (investigating) Incident Description: Our teams have identified an issue affecting a connector within Flexera SaaS Management across all production regions. During this time, affected customers may experience data aggregation failures due to HTTP 504 (Gateway Timeout) errors affecting certain API requests used by the connector. Business Impact: A subset of customers may experience unsuccessful or delayed data aggregation within Flexera SaaS Management and SNOW SaaS management. Impact Start: 3 November 2026, 07:00 AM CET Restoration Activity: The initial investigation by our teams identified timeout errors affecting specific reporting requests required by the connector. The service provider has been engaged and is actively investigating the issue. Our technical teams continue to monitor the affected environments and work closely with the service provider toward resolution. In parallel, additional mitigation measures are being evaluated to help restore successful data aggregation while the investigation continues.

Incident Description: Our teams previously identified an issue affecting the Flexera One IT Asset Management (ITAM) service in the US region for a subset of customers. During this time, affected customers may have experienced difficulties accessing the platform and related functionality, with the ITAM interface either failing to load or experiencing longer-than-expected loading times. Business Impact: A subset of customers in the affected US region may have experienced ITAM access issues, including pages failing to load or taking longer than expected to become available. Impact Start : 3 November 2026, 9:56 PM PDT Impact End : 3 November 2026, 10:33 PM PDT Restoration Activity: Our investigation identified an issue with a database server within the affected production cluster. Our technical teams took corrective action to address the database activity contributing to the issue, after which service returned to normal operation. The incident has been confirmed as resolved.

Flexera will be performing scheduled maintenance in the UK, Europe, and Australia production environments during the maintenance window below: Dates/Times: PST: November 13, 9:00 PM – November 14, 5:00 PM GMT: November 14, 5:00 AM – November 15, 1:00 AM UTC: November 14, 5:00 AM – November 15, 1:00 AM CET: November 14, 6:00 AM – November 15, 2:00 AM IST: November 14, 10:30 AM – November 15, 6:30 AM AEDT: November 14, 4:00 PM – November 15, 12:00 PM Impact: During the maintenance window, customers may experience intermittent disruptions while accessing the service.

Flexera will be performing scheduled maintenance in the America production environment during the maintenance window below: Dates/Times: PST: November 14, 6:00 AM – November 14, 5:00 PM GMT: November 14, 2:00 PM – November 15, 1:00 AM UTC: November 14, 2:00 PM – November 15, 1:00 AM CET: November 14, 3:00 PM – November 15, 2:00 AM IST: November 14, 7:30 PM – November 15, 6:30 AM AEDT: November 15, 1:00 AM – November 15, 12:00 PM Impact: During the maintenance window, customers may experience intermittent disruptions while accessing the service.