Is GMO GlobalSign Down?

The rollback has been completed, and following a period of monitoring, we have confirmed that the affected HVCA services are operating normally. This incident is now resolved. --- [2026-11-05T20:55:57.695Z] (monitoring) The rollback has been completed, and we are monitoring the service to confirm that normal operation has been restored. We will provide a further update once monitoring is complete. --- [2026-11-05T20:44:03.448Z] (identified) As part of our ongoing investigation, we are rolling back the recent change to restore normal service. We will continue to monitor the service and provide a further update once the rollback is complete. --- [2026-11-05T20:28:51.328Z] (identified) We are investigating an issue affecting some HVCA customer integrations. Some customers may experience issues when retrieving issued certificates. Our team is actively investigating and working to restore normal service. We will provide further updates as more information becomes available.

This incident has been resolved. --- [2026-10-29T09:36:47.682Z] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-10-29T09:28:36.044Z] (identified) We are currently investigating an issue affecting multiple services. We apologize for the inconvenience and appreciate your patience while we work toward a resolution. Occurred at: October 29, 08:35 UTC ■Scope of impact - Certificate issuance via the GUI - Certificate issuance via the SSL API - SSL (Access to Domain Validation URL) - Certificate issuance via the ePKI API - EPKI (Access to certificate acquisition URL) - Certificate issuance via the JCAN GUI - Certificate issuance via the JCAN API [Note] There is no impact on the use of issued certificates or on revocation checks.

No further issues have been reported so this issue is now considered to be resolved. --- [2026-10-13T15:58:00.434Z] (monitoring) The response header has been updated to match the exact format of the header which was returned prior to the maintenance. --- [2026-10-13T15:17:32.779Z] (identified) Following the Atlas Certificate Issuance (HVCA API) load balancer maintenance earlier today, some customers have reported issues processing HVCA API responses. This has been determined to be caused by an unintended modification to one of the HTTP response headers. We are working to revert this change as soon as possible. Note that certificate issuance is not affected.

We need to perform some critical maintenance on the core network equipment at one of our sites. We are not expecting any downtime during this work however there may be one or two short periods (1-2 mins) where connectivity to the Atlas APIs is delayed or disrupted for some customers due to route re-convergence.

We will be undergoing scheduled maintenance during this time. --- [2026-09-16T09:18:47.783Z] (scheduled) We would like to inform you of a change to the maintenance schedule. We previously announced that the maintenance would take place on 14 November from 15:00 to 20:00 UTC. Due to unforeseen circumstances, the maintenance schedule has been changed as follows: Start: Sunday, 15 November 2026, 2:00 PM (UTC) End: Sunday, 15 November 2026, 9:00 PM (UTC) We appreciate your understanding. ■Scope of impact - GCC User Portal - Certificate issuance via the GUI - Certificate issuance via the SSL API - SSL (Access to Domain Validation URL) - Certificate issuance via the ePKI API - EPKI (Access to certificate acquisition URL) - JCAN User Portal - Certificate issuance via the JCAN GUI - Certificate issuance via the JCAN API - JCAN (Access to certificate acquisition URL) - Siteseal [Note] There is no impact on the use of issued certificates or on revocation checks.