Is Lever Down?

Scheduled maintenance is currently in progress. We will provide updates as necessary. --- [2026-08-09T21:30:26.396-07:00] (scheduled) Maintenance will begin as scheduled in 60 minutes. --- [2026-08-07T07:33:34.077-07:00] (scheduled) We will be undergoing scheduled maintenance during this time. --- [2026-08-07T06:58:23.392-07:00] (scheduled) We will be performing upgrades on our Lever Production cluster starting at 10:30 PM PDT on August 9th. The maintenance window is expected to last approximately 5 hours, during which users may experience intermittent availability.

This incident has been resolved. The document converter is now processing in real time. Offers are sending with no delay and all document previews in Lever should be visible. An RCA will be available within 7-10 business days. --- [2026-08-07T14:29:46.768-07:00] (monitoring) A fix has been implement to immediately fallback to an alternate document converter after offer document conversions are stuck for a period of time. We are currently processing through a backlog of offer sends and we expect the backlog processing to take around one to two hours. Users may notice a delay sending offers, but offer documents should send successfully. Any document (resumes, offers, etc.) image previews may show loading failures while the backlog processing catches up to real time. We are continuing to actively monitor the document previewer and Adobe PDF Services API outage. --- [2026-08-07T13:31:09.554-07:00] (identified) We found that our Fallback document converter in case of an Adobe PDF Services API outage is not working as expected. We are working on a fix to implement an immediate fallback document converter to prevent failed/stuck offer sends in cases of an Adobe PDF Services API outage. Next update: 4pm PST/PDT or earlier For the most up to date status on the Adobe API outage follow: https://status.adobe.com/products/503500/202608070024 --- [2026-08-07T10:11:08.921-07:00] (investigating) Update — Offer Letter Sending Disrupted Issue: We've identified that this disruption is broader than initially scoped. The Adobe outage is impacting our PDF conversion process, which all offer letters — regardless of e-signature provider (Adobe Sign, DocuSign, or Native eSignature) — depend on to generate the final document. Customer Impact: All customers are currently unable to send offer letters successfully. This is no longer limited to Adobe Sign integration users. Recruiters attempting to generate or send an offer letter may see failures or delays regardless of which e-signature method is configured on their account. Status: Investigating. --- [2026-08-07T09:38:25.523-07:00] (investigating) Issue: We are aware of an active outage with Adobe Sign, a third-party e-signature provider. This is affecting Lever customers who use the Adobe Sign integration. Customer Impact: Recruiters may be unable to generate or send offer letters for e-signature via Adobe Sign. Candidates with pending Adobe Sign requests may be unable to sign at this time. Customers using DocuSign and all other Lever functionality are unaffected. Status: Investigating. This is an upstream issue with Adobe; we are monitoring and will update as Adobe provides more information. For direct updates from Adobe, see their status page at https://status.adobe.com/

**Incident Summary** Between approximately July 13 and July 14, 2026, some customers were intermittently unable to send offer letters, and some document/resume previews failed to generate. While source files were uploaded successfully, the conversion step required for previews and offer generation failed. No data loss occurred. **Detection** The issue was identified on July 14, 2026, at approximately 10:43 AM ET, following reports from customers to our Support team. Engineering confirmed the impact through monitoring, which showed a steady increase in process counts within the document-converter service until it reached a hard system limit, causing subsequent tasks to fail. **Root Cause** The incident was caused by a "process leak" introduced during a recent platform upgrade. A change in how the system handles document conversions meant that each conversion started a new background process that was never properly closed. Over several days, these background processes accumulated until the system reached its maximum capacity. Once this limit was hit, the service could no longer start the new processes required to generate offer letters or document previews. **Resolution** * **Initial Mitigation:** At 11:20 AM ET on July 14, engineers restarted the affected service pods. This cleared the accumulated background processes and immediately restored the ability for customers to send offer letters and view previews. * **Permanent Fix:** A code update was developed and deployed at 8:43 PM ET on July 14. This fix ensures that all background processes are correctly terminated and cleaned up after every conversion, preventing any future accumulation. **Preventative Measures** * **Code Improvements:** Implemented a robust process-management system \(using a "reaper" process\) to ensure all background tasks are automatically closed upon completion. * **Enhanced Monitoring:** New automated alerts have been configured to notify the engineering team if process usage exceeds 50% of the system limit. This will allow us to identify and resolve similar resource leaks days before they impact customers. * **Backlog Processing:** A separate initiative was completed to identify and reprocess any document or resume previews that failed to generate during the outage window to ensure all previews are available to users. --- [2026-07-14T16:50:02.903-07:00] (resolved) Issue: We identified a platform-wide issue in which offer letters failed to be sent. Customer Impact: Recruiters were unable to generate or deliver offer emails to candidates. Status: Resolved. An RCA will be available within 7-10 business days. --- [2026-07-14T09:24:54.442-07:00] (monitoring) Issue: We identified a platform-wide issue in which offer letters failed to be sent. Customer Impact: Recruiters were unable to generate or deliver offer emails to candidates. Current Status: The immediate issue has been mitigated. We are actively monitoring to confirm full resolution and stability. --- [2026-07-14T07:47:34.219-07:00] (investigating) Issue: We are investigating what appears to be a platform-wide issue in which offer letters fail to be sent. Customer Impact: Recruiters are currently unable to generate or deliver offer emails to candidates. Current Status: Engineering is actively investigating. No workaround is available at this time.