Is Kudelski Security Down?

Dear Valued Client, The Kudelski Security Cyber Fusion Center has resolved the service degradation performance incident. For further assistance, please contact the Cyber Fusion Center through the MSS Client Portal or by phone: North America: 1-866-929-3528 EMEA: +41 58 317 77 77 --- [2026-07-07T07:38:23.199Z] (monitoring) Dear Valued Client, The Kudelski Security Cyber Fusion Center has remediated the impact of the incident as of 0655h UTC. We will continue to monitor service performance over the next two (2) hours and advise should there be any change. For further assistance, please contact the Cyber Fusion Center through the MSS Client Portal or by phone: North America: 1-866-929-3528 EMEA: +41 58 317 77 77 --- [2026-07-07T05:39:14.381Z] (identified) Dear Valued Client, The Kudelski Security Cyber Fusion Center continues to review the situation regarding the service incident. We will provide further updates as they become available. Should you need further assistance, please reach out to the Cyber Fusion Center by using the MSS Portal or by phone: North America: 1-866-929-3528 EMEA: +41 58 317 77 77 --- [2026-07-07T02:44:21.956Z] (identified) Dear Valued Client, The Kudelski Security Cyber Fusion Center has identified a service degradation due to a significant influx of events on the EMEA ingestion pipeline which may result in delays in processing. Our teams are actively reviewing the situation and will ensure all events are processed as quickly as possible. We will provide further updates as they become available. Should you need further assistance, please reach out to the Cyber Fusion Center by using the MSS Portal or by phone: North America: 1-866-929-3528 EMEA: +41 58 317 77 77

Dear Valued Client, The Kudelski Security Cyber Fusion Center has completed the processing of all delayed security events, and the incident is now resolved. At this time, all services are operating normally, and no further action is required. We appreciate your patience and understanding throughout this minor service degradation. Would you need further assistance, please contact the Cyber Fusion Center by using the MSS Portal or by phone: North America: 1-866-929-3528 EMEA: +41 58 317 77 77 --- [2026-07-06T09:16:32.724Z] (monitoring) Dear Valued Client, The Kudelski Security Cyber Fusion Center has completed the processing of all delayed security events. At this time, all services are operating normally, however, we will continue to monitor and will advise on any changes in service performance. We appreciate your patience and understanding throughout this incident. Would you need further assistance, please ask the Cyber Fusion Center by using the MSS Portal or by phone: North America: 1-866-929-3528 EMEA: +41 58 317 77 77 Kind regards, The Cyber Fusion Center --- [2026-07-06T06:40:10.951Z] (monitoring) We are still experiencing delays on the event processing, our team is actively working on the problem. Further updates will be provided as necessary. Would you need further assistance, please ask the Cyber Fusion Center by using the MSS Portal or by phone: North America: 1-866-929-3528 EMEA: +41 58 317 77 77 --- [2026-07-05T21:29:17.245Z] (monitoring) Dear Valued Client, The Kudelski Security Cyber Fusion Center experienced a service degradation due to a significant influx of Silent log source events on the US ingestion pipeline resulting in delays in the processing of security events. Our team temporarily disabled the Silent Log source processing to avoid further problem. The backlog is currently being processed, and delayed security events may be received in large volumes over the coming hours. Our teams are actively monitoring the situation and working to ensure all events are processed as quickly as possible. We will provide further updates as they become available. Would you need further assistance, please ask the Cyber Fusion Center by using the MSS Portal or by phone: North America: 1-866-929-3528 EMEA: +41 58 317 77 77

Dear Valued Client, The Kudelski Security Cyber Fusion Center has completed the processing of all delayed security events, and the incident is now resolved. All remaining backlog events have been successfully triaged by our analysts. During the recovery process, additional reviews were performed to validate coverage throughout the affected period and ensure that any significant security findings were appropriately identified and escalated. At this time, all services are operating normally, and no further action is required. We appreciate your patience and understanding throughout this incident. Would you need further assistance, please ask the Cyber Fusion Center by using the MSS Portal or by phone: North America: 1-866-929-3528 EMEA: +41 58 317 77 77 Kind regards, The Cyber Fusion Center --- [2026-06-23T13:07:15.392Z] (monitoring) Dear Valued Client, The Kudelski Security Cyber Fusion Center continues to reduce the remaining backlog of delayed security events. Our analysts are actively triaging all incoming incidents generated during the recovery process. In parallel, our teams have reviewed customer SIEM and EDR consoles covering the affected period to verify that no major security incidents or breaches were missed and that any significant findings have already been escalated through the appropriate channels. Backlog processing is progressing as expected, and we will continue to provide updates as necessary. Would you need further assistance, please ask the Cyber Fusion Center by using the MSS Portal or by phone: North America: 1-866-929-3528 EMEA: +41 58 317 77 77 Kind regards, The Cyber Fusion Center --- [2026-06-23T07:36:07.964Z] (monitoring) Dear Valued Client, The Kudelski Security Cyber Fusion Center has resumed processing previously delayed security events. Customers may observe an increased volume of security incidents and alerts while the remaining backlog is being processed. Our analysts are actively monitoring and triaging all generated incidents to ensure appropriate handling. At this time, there is no indication of data loss, and processing is progressing as expected. Further updates will be provided as necessary. Would you need further assistance, please ask the Cyber Fusion Center by using the MSS Portal or by phone: North America: 1-866-929-3528 EMEA: +41 58 317 77 77 Kind regards, The Cyber Fusion Center --- [2026-06-22T15:59:24.259Z] (monitoring) The Kudelski Security Cyber Fusion Center resumed normal security incident processing The remaining backlog of events is currently being processed and is expected to be cleared shortly. As these events are processed, security incidents may be generated and delivered in higher-than-normal volumes. Our Tier 1 analysts are actively triaging all incoming incidents to ensure that no security events or data have been missed during this period. We continue to monitor the situation closely and will provide further updates as needed. We will provide further updates as they become available. Would you need further assistance, please ask the Cyber Fusion Center by using the MSS Portal or by phone: North America: 1-866-929-3528 EMEA: +41 58 317 77 77 --- [2026-06-22T12:37:54.697Z] (identified) Dear Valued Client, The Kudelski Security Cyber Fusion Center experienced a service degradation due to a significant influx of SLS events, resulting in delays in the processing of security events. The backlog is currently being processed, and delayed security events may be received in large volumes over the coming hours. Our teams are actively monitoring the situation and working to ensure all events are processed as quickly as possible. We will provide further updates as they become available. Would you need further assistance, please ask the Cyber Fusion Center by using the MSS Portal or by phone: North America: 1-866-929-3528 EMEA: +41 58 317 77 77 Kind regards, The Cyber Fusion Center