Is RevolutionEHR Down?

The navigation errors have been resolved. As part of the response, we temporarily turned off the Pending Payment feature. We’ll share an update when we know when it can be made available again. --- [2026-10-09T13:16:06.361-05:00] (monitoring) The rolling restart has been completed. If you’re still experiencing errors, please sign out and sign back in. We’re monitoring the system and will share updates as needed. --- [2026-10-09T12:43:17.076-05:00] (identified) We’ve identified two potential causes of the errors and are addressing both. We’ll turn off a recently enabled setting and perform a rolling restart of our infrastructure. Over the next 10–20 minutes, users may be prompted to sign in again as the restart reaches different parts of the system. --- [2026-10-09T12:13:28.588-05:00] (investigating) Some users are seeing error messages while navigating RevolutionEHR. We’re investigating and will share updates as they become available.

This incident has been resolved. --- [2026-10-21T17:05:55.783-05:00] (monitoring) As we prepare for the upcoming time zone changes affecting parts of Canada on November 1, 2026, we want to make sure your office has the information and guidance needed to prepare for these changes. Due to these changes, some recurring appointments may display one hour earlier or later than expected in RevolutionEHR schedules, the patient portal, or appointment notifications. We have also created a help article with important information about these changes, including the updates needed for your devices and browsers, how to check your time zone settings, and what to do if appointments, schedule slots, or apps are displaying incorrect times. https://help.revehr.com/hc/en-us/articles/44427845649943-Preparing-For-Canadian-Time-Zone-Changes --- [2026-10-01T14:20:56.021-05:00] (investigating) We are aware of the upcoming permanent time zone changes affecting parts of Canada and understand the importance of ensuring the correct times display on your schedule. Our development team is actively reviewing these changes and we will provide additional information as it becomes available.

Some users may be unable to scan documents to Revolution after updating their Mac computer. This issue is related to Apple’s transition away from supporting Intel-based applications on newer macOS versions, particularly on Apple silicon Macs. Operating systems that have been reported this affects so far are Golden Gate and Rosetta Our Development team is aware of the issue and is working toward a resolution. We will provide an update when more information is available.