Is Rise Up Down?

Between 10:37 and 10:43 (Europe/Paris) on 3 November, some customers saw errors or could not load the Rise Up platform. The cause was an unusual spike in incoming traffic that overloaded our infrastructure. Service has been fully normal since 10:43, and we are putting measures in place to prevent a recurrence. --- [2026-11-03T10:44:36.787+01:00] (monitoring) The Rise Up platform is available again. Service has been restored and all features are operating normally. Our engineering team is continuing to investigate the root cause. We apologize for the inconvenience. --- [2026-11-03T10:41:30.580+01:00] (investigating) The Rise Up platform is currently unavailable. Our engineering team has been alerted and is actively investigating the root cause. We will provide an update as soon as possible.

This incident is resolved. Between 9:50 and 11:40 (Paris time), video playback was unavailable across all our platforms due to a service interruption at our video player provider. The rest of the platform worked normally throughout the incident. Video playback is working normally again. If a video still doesn't load, reloading the page will fix it. We apologize for the inconvenience. --- [2026-10-29T11:41:46.898+01:00] (monitoring) Video playback has been restored across all our platforms since 11:40 (Paris time). The incident was caused by an outage at our video player provider. If a video still doesn't load, reloading the page will fix it. We are continuing to monitor the situation. --- [2026-10-29T10:54:15.542+01:00] (identified) We have identified the cause of the incident: a third-party component used for video playback is currently unavailable, which prevents videos from loading across all our platforms. The rest of the platform is working normally. We are working with our provider to restore the service as quickly as possible and are also looking into a workaround. --- [2026-10-29T10:44:01.826+01:00] (investigating) We are currently experiencing an issue preventing videos from playing across all our platforms. The rest of the platform is working normally. Our teams are investigating and working to restore the service as quickly as possible. We will post an update as soon as we have more information. We apologize for the inconvenience.

Following the critical PHP security vulnerabilities disclosed on October 21, our infrastructure team has completed the deployment of security updates across the systems serving the Rise Up platform. Protective measures were applied ahead of the official disclosure, and the security fixes were rolled out as soon as they became available, with no service disruption. We continue to monitor our environments closely. No further action is required from our customers. --- [2026-10-21T16:23:45.192+02:00] (identified) On October 21, the PHP project disclosed critical security vulnerabilities affecting PHP, a technology used across the industry and within the Rise Up platform. Our infrastructure team was notified in advance and has been actively working on this issue. Preventive protective measures have already been deployed across our environments, and security updates are being rolled out progressively as they become available. We do not expect any service disruption as a result of these updates. We will post an update once the rollout is complete.