Is WatchGuard Technologies Down?

We continue to work on connection failures to the WatchGuard Endpoint Security SIEM service and have identified the issue. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in the next 60 minutes, if not sooner. --- [2026-11-09T16:54:48.605Z] (investigating) We are still working hard to resolve this event. We will post our next update in 60 minutes, if not sooner. We apologize for the service interruption and thank you for your patience. --- [2026-11-09T15:53:57.978Z] (investigating) We're investigating connection failures to the WatchGuard Endpoint Security SIEM service. SIEM clients are unable to connect and may receive a 403 error. Once we determine the impact and scale of these connection errors, we'll post our next update in 60 minutes, if not sooner. The SIEM service outage affects WatchGuard Endpoint Security (WES) customers only. Aether\Cytomic customers are not affected.

The services responsible for generating Firebox reports have fully recovered and this incident is now resolved. We apologize for any impact this may have had on you or your customers. --- [2026-11-07T00:31:25.512Z] (monitoring) The services responsible for generating Firebox reports have recovered and are now operational. Our team is actively monitoring the service health as it catches up on processing the missing report data. While the services are catching up, customers may notice missing data in their Firebox reports. We'll post our next update in 3 hours, if not sooner. --- [2026-11-07T00:09:25.525Z] (investigating) At approximately 10:30 PM UTC, the services responsible for generating Firebox reports have stopped processing data in the Americas region. As a result, data in Firebox reports is unavailable from 10:30 PM UTC forward. Data from before 11:30 PM UTC is unaffected. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in 3 hours, if not sooner.

A workaround for the AuthPoint token activation errors is now available in the <a href="https://techsearch.watchguard.com/KB?type=Known%20Issues&SFDCID=kA1Vr000000LQvZKAW&lang=en_US">WatchGuard Knowledgebase</a>. The token activation issue is now being tracked as bug AAAS-36585. All affected customers are encouraged to try the workaround and re-issue tokens to their affected users. If you are still having AuthPoint token activation issues after applying the workaround, please contact WatchGuard Support for further assistance. We apologize for the impact this event has caused to your users. We understand that not all users may be able to implement the workaround in a timely manner. Our development teams will implement a fix to ensure all affected accounts are repaired and fully functional. --- [2026-11-07T00:59:48.594Z] (identified) We continue to work on AuthPoint token activation and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 3 hours if not sooner. --- [2026-11-06T22:59:11.686Z] (investigating) We are still investigating the AuthPoint token activation errors affecting the Americas region. The errors are intermittent and some token activation requests are succeeding. Affected customers are encouraged to retry activating their tokens later. We will post a new update in the next 3 hours, if not sooner. --- [2026-11-06T22:00:04.628Z] (investigating) We are still investigating the AuthPoint token activation errors affecting the Americas region. Please check back in 60 minutes for updates. Thanks for your patience. --- [2026-11-06T21:07:11.376Z] (investigating) We're investigating reports of AuthPoint token activation errors affecting some subscriber accounts in the Americas WatchGuard Cloud region. Affected customers will see an "Invalid QRCode" error when attempting to activate a new AuthPoint Token. Once we determine the impact and scale of these errors we'll post our next update in 60 minutes, if not sooner.

Maintenance will begin as scheduled in 60 minutes. --- [2026-10-29T19:04:42.282Z] (scheduled) On November 9th, 2026, starting at 19:00 UTC, WatchGuard Cloud Visibility will undergo scheduled maintenance for Dashboards and Reports in our Americas (AMER) and European (EMEA) regions. The maintenance window is expected to last 2 hours.<br><br> Impact:<br> During this maintenance window, Firebox dashboards and reports may be unavailable or experience slower than normal loading times for short periods. Additionally, new Firebox report data may take longer than usual to appear.<br><br> No report data will be lost and any delayed data will be processed and made available once the maintenance has been completed.<br><br> Following the maintenance, systems will be fully validated and normal operations will resume. We apologize for the inconvenience and appreciate your understanding and cooperation. If you have any questions or need further assistance, please contact our support team.