Is WatchGuard Technologies Down?

The scheduled maintenance has been completed. --- [2026-09-24T06:00:10.176Z] (in_progress) Scheduled maintenance is currently in progress. We will provide updates as necessary. --- [2026-09-24T05:00:12.761Z] (scheduled) Maintenance will begin as scheduled in 60 minutes. --- [2026-09-21T08:14:27.319Z] (scheduled) We will be undergoing scheduled maintenance during this time. --- [2026-09-18T15:27:24.592Z] (scheduled) We will be undergoing scheduled maintenance during this time. --- [2026-09-21T08:20:44.117Z] (scheduled) On 24th September 2026, starting at 06:00 UTC, the Endpoint Security Console (Watchguard, Panda and Cytomic) and related ORION services will undergo scheduled network infrastructure maintenance. The maintenance window is expected to last 1 hour and 30 minutes.<br><br> Impact:<br> - Incidents will not receive new signals. Signals will be queued and progressively retrieved once the maintenance is complete.<br><br> - SQL and wizard-guided queries will not be available.<br><br> - Computer investigations, graphs, and notebooks will not be available.<br><br> - Customer and computer information will not be available for viewing.<br><br> No events or signals will be lost during this process, and customers will continue to have complete protection. Following the maintenance, normal operations will resume and queued signals will be progressively processed.<br><br> We apologize for any inconvenience and appreciate your understanding and cooperation as we work to improve our service. If you have any questions or need further assistance, please contact our support team.

We are no longer experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP), and this incident is now resolved. Service is operating normally at this time. We apologize for any impact this incident may have caused you or your customers and thank you for your patience while our teams worked to restore service. --- [2026-09-09T20:31:35.014Z] (monitoring) All FireCloud services in Mexico/Central Point of Presence (PoP) are operational, and there are no reported connectivity issues. Customers experiencing authentication or connectivity issues to the Mexico/Central PoP are encouraged to contact WatchGuard Support for assistance. Our engineering team continues to monitor the services in the region to ensure long-term stability. --- [2026-09-08T22:08:37.966Z] (monitoring) FireCloud services in Mexico/Central Point of Presence (PoP) region are operating normally after the infrastructure updates deployed earlier today. Our engineering team continues to monitor the services in the region to ensure long-term stability. We will provide another update within the next 24 hours. We apologize for any impact this may have caused your customers. This issue affected the Mexico/Central PoP only. --- [2026-09-08T18:07:26.830Z] (monitoring) WatchGuard deployed infrastructure updates to the Mexico/Central Point of Presence (PoP). Our engineering team is monitoring and will continue to investigate the issue. We will provide another update within the next 4 hours as more information becomes available. We apologize for any impact this may have caused your customers. --- [2026-09-08T17:00:03.819Z] (investigating) We continue to work on connectivity issues the Mexico/Central Point of Presence (PoP). Infrastructure updates are being deployed to the affected region. The deployment will take between 15 and 30 minutes to complete. Any connected client to the affected PoP will briefly disconnect while the deployment takes place. We apologize for any impact this may be causing to customers. We'll post our next update in 60 minutes, if not sooner. --- [2026-09-08T16:08:27.537Z] (investigating) Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively investigating the issue. We will provide another update within the next 60 minutes as more information becomes available. We apologize for any impact this may be causing to customers. This issue is affecting connectivity through the Mexico/Central PoP only."

An infrastructure update was deployed in the Mexico/Central PoP to address the client scaling issues detected earlier today. We are no longer experiencing connectivity issues and policy handling issues in this region, and this incident is now resolved. We will continue to monitor the infrastructure to ensure the environment remains stable for clients. --- [2026-09-04T21:32:08.624Z] (monitoring) WatchGuard deployed new infrastructure to increase capacity for users experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP) related to the handling of policies. Services our currently restored. Our engineering team continues monitoring and investigating the issue. We will provide another update within the next 4 hours as more information becomes available. We apologize for any impact this may have caused your customers. This issue was affecting connectivity through the Mexico/Central PoP only. --- [2026-09-04T20:14:42.911Z] (investigating) We continue to work on connectivity issues and policy handling issues affecting the Mexico/Central Point of Presence (PoP). Infrastructure updates are being deployed to the affected region. We apologize for any impact this may be causing to customers. We'll post our next update in 60 minutes, if not sooner. --- [2026-09-04T18:53:09.097Z] (investigating) We are continuing to investigate this issue. --- [2026-09-04T18:51:30.761Z] (investigating) We continue to work on connectivity issues affecting the Mexico/Central Point of Presence (PoP). Infrastructure updates to the policy handling service will start at 19:00 UTC time and will take approximately 15 to 30 minutes to complete. FireCloud clients connected to the affected PoP region will disconnect and reconnect momentarily while the changes are being deployed. We'll post our next update in 60 minutes, if not sooner. --- [2026-09-04T18:23:42.063Z] (investigating) We continue to work on the connectivity and policy handling issues affecting the Mexico/Central Point of Presence (PoP). The FireCloud Engineering team is preparing to make infrastructure changes to make the policy handling more reliable in this region. We'll post our next update in 60 minutes, if not sooner. --- [2026-09-04T17:16:26.038Z] (investigating) Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP) related to the handling of policies. Our engineering team is actively investigating the issue. We will provide another update within the next hour as more information becomes available. We apologize for any impact this may be causing to customers. This issue is affecting connectivity through the Mexico/Central PoP only.