Is Hirevue Down?

System performance and candidate device setup functionality have remained fully stable following yesterday's fix release. All systems are operating normally, and this incident is now resolved. --- [2026-09-14T20:06:00.805-06:00] (identified) The fix has been released to our production environments, and we have confirmed that candidates are able to complete device setup and begin their interviews. We are leaving this incident in a monitoring state to confirm stability before marking it resolved. We will provide another update tomorrow morning mountain time. --- [2026-09-14T18:02:29.383-06:00] (identified) The fix is now being released to our production environments. This release is expected to take several hours to complete. Impact and scope are unchanged until it is finished. We will provide the next update by 8:00 PM MT, or sooner if there is material change. --- [2026-09-14T16:38:37.466-06:00] (identified) A fix has completed testing and is now being prepared for release to our production environments. Impact and scope are unchanged until the release is complete. We will provide the next update by 5:45 PM MT, or sooner if there is material change. --- [2026-09-14T15:41:14.886-06:00] (identified) Our team is continuing to work on a fix. Impact and scope are unchanged since our last update. We will provide the next update by 4:45 PM MT, or sooner if there is material change. --- [2026-09-14T14:45:29.617-06:00] (identified) Our team is continuing to work on a fix. Impact and scope are unchanged since our last update. We will provide the next update by 3:45 PM MT, or sooner if there is material change. --- [2026-09-14T13:45:20.563-06:00] (identified) Our team is continuing to work on a fix and has begun validating it. Impact and scope are unchanged since our last update. We will provide the next update by 2:45 PM MT, or sooner if there is material change. --- [2026-09-14T12:46:30.559-06:00] (identified) Our team is continuing to work on implementing a fix. Impact and scope are unchanged since our last update. We will provide the next update by 2:00 PM MT, or sooner if there is material change. --- [2026-09-14T17:23:17.929-06:00] (identified) We have identified the issue that is preventing some candidates from completing device setup and beginning their interview. Our team is actively working on a fix. This affects only job stages that use the old candidate experience and those stages that do not include video or audio questions and also have candidate snapshots enabled. Job stages without candidate snapshots are unaffected, as are candidates taking interviews that include recorded video or audio questions. We will provide the next update by 1:00 PM MT, or sooner if there is material change. --- [2026-09-14T10:59:18.466-06:00] (investigating) We are continuing to investigate an issue where some candidates are unable to complete device setup and therefore cannot begin their interview. We have now confirmed this is not limited to our EU environment — a subset of interviews in all regions is affected. Most platform functionality is unaffected, and candidates taking interviews that include recorded video or audio responses are not experiencing this issue. Our team has made progress in the investigation and is working to confirm the source of the issue before applying a fix. We will continue to provide updates hourly, or sooner if there is material change. --- [2026-09-14T09:51:38.688-06:00] (investigating) We are investigating an issue in our EU environment where some candidates are not prompted for camera and microphone access and are unable to complete device setup to begin their video interview. Our engineering team is actively engaged. The next update will be provided within one hour.

Page-load capabilities in the US environment have remained at normal operation. Thank you for your patience during our extended monitoring period. --- [2026-08-25T14:59:40.107-06:00] (monitoring) Page-loading in the US environment has continued to operate normally. Because loading has remained stable, we are concluding our hourly updates. We will continue monitoring, and we will post further updates only if there is a change in status. --- [2026-08-25T13:46:53.237-06:00] (monitoring) Page-load capabilities in the US environment continue to operate normally. We will continue to monitor and provide another update within the hour. --- [2026-08-25T12:49:12.207-06:00] (monitoring) Page-load capabilities in the US environment are operating normally. We will continue to monitor and provide another update within the hour. --- [2026-08-25T11:50:45.411-06:00] (monitoring) Page-load capabilities in the US environment has recovered. Our team will continue to monitor. We will provide another update within the hour. --- [2026-08-25T10:53:00.712-06:00] (monitoring) Early indicators show that page-load capabilities in the US environment are recovering. Our team is actively monitoring to ensure complete stability before resolving the incident. We will provide another update as soon as we have more information. --- [2026-08-25T10:34:45.809-06:00] (investigating) We are continuing to investigate this issue. --- [2026-08-25T10:33:26.463-06:00] (investigating) We are currently investigating this issue.

This incident has been resolved. --- [2026-08-17T19:10:36.988-06:00] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-08-17T18:52:09.967-06:00] (investigating) We are experiencing a partial service disruption with SSO Login within our AU region. Some SSO business users are unable to login to the AU environment. We are still determining the scope of the issue. We are making every effort to reduce the impact and length of the disruption. We apologize for any inconvenience this may cause, and we thank you for your understanding. Individual system components are listed below.