Is Hirevue Down?

The issue affecting the email templates page has been fully resolved. We will continue to monitor to ensure continued stability. --- [2026-10-15T20:03:14.355-06:00] (identified) Our engineering team is continuing to actively work on a fix to restore full access to the email templates page. Impact remains strictly limited to the editing and management of email templates; the candidate experience, email delivery, and all other platform functionality are completely unaffected. We will continue to post hourly updates, or sooner if there is a material change, until this is fully resolved. --- [2026-10-15T19:16:02.427-06:00] (identified) Our team is actively working to resolve the current disruption preventing the email templates page from loading. Impact is limited to the editing and management of email templates; the candidate experience, email delivery, and all other platform functionality are unaffected. We do not yet have an ETA for full resolution and will continue to post updates hourly by the top of the hour, or sooner if there is material change. --- [2026-10-15T18:25:40.151-06:00] (identified) Our engineering team is continuing to actively develop and test a complete fix to restore full access to the email templates page. Impact remains strictly limited to the editing and management of email templates. The candidate experience, email delivery, and all other platform functionality continue to operate normally. We will provide our next update hourly, or sooner if there is a material change in status. --- [2026-10-15T17:35:19.649-06:00] (identified) Our engineering team has developed a fix for the issue preventing the email templates page from loading. We are currently in the process of deploying this fix incrementally across our environments and will be actively monitoring the results to ensure full access is restored safely. Impact remains strictly limited to the editing and management of email templates. The candidate experience, email delivery, and all other platform functionality continue to perform as expected. We will provide our next update hourly, or sooner if the deployment is fully complete and verified. --- [2026-10-15T16:43:15.913-06:00] (identified) We have identified a contributing factor preventing the email templates page from loading, and our team is actively working on a fix. Impact is strictly limited to the editing and management of email templates; candidate experience, email delivery, and all other platform functionality remain completely unaffected. We will provide our next update hourly, or sooner if there is a material change. --- [2026-10-15T16:29:56.939-06:00] (investigating) We are currently investigating an issue where the email templates page is failing to load across all environments (except for our gov environment). Our engineering team is actively engaged and working to identify the root cause. Please note: Email delivery is not impacted by this incident. This issue is strictly isolated to the editing and management of email templates. We will provide another update as soon as more information becomes available or a resolution is reached.

We have coordinated with third party partners to resolve this issue. --- [2026-10-11T15:05:40.207-06:00] (monitoring) We are tracking an issue where a very small number of candidates are experiencing SSL connection errors or blocked interview short links. Please note this is not an internal system outage, but is caused by third party networks. Current Status: We are actively coordinating with third party partners on a resolution. Workaround: Affected candidates can try switching to a personal device or an alternative network, such as completing the interview via a mobile phone.

System performance and candidate device setup functionality have remained fully stable following yesterday's fix release. All systems are operating normally, and this incident is now resolved. --- [2026-09-14T20:06:00.805-06:00] (identified) The fix has been released to our production environments, and we have confirmed that candidates are able to complete device setup and begin their interviews. We are leaving this incident in a monitoring state to confirm stability before marking it resolved. We will provide another update tomorrow morning mountain time. --- [2026-09-14T18:02:29.383-06:00] (identified) The fix is now being released to our production environments. This release is expected to take several hours to complete. Impact and scope are unchanged until it is finished. We will provide the next update by 8:00 PM MT, or sooner if there is material change. --- [2026-09-14T16:38:37.466-06:00] (identified) A fix has completed testing and is now being prepared for release to our production environments. Impact and scope are unchanged until the release is complete. We will provide the next update by 5:45 PM MT, or sooner if there is material change. --- [2026-09-14T15:41:14.886-06:00] (identified) Our team is continuing to work on a fix. Impact and scope are unchanged since our last update. We will provide the next update by 4:45 PM MT, or sooner if there is material change. --- [2026-09-14T14:45:29.617-06:00] (identified) Our team is continuing to work on a fix. Impact and scope are unchanged since our last update. We will provide the next update by 3:45 PM MT, or sooner if there is material change. --- [2026-09-14T13:45:20.563-06:00] (identified) Our team is continuing to work on a fix and has begun validating it. Impact and scope are unchanged since our last update. We will provide the next update by 2:45 PM MT, or sooner if there is material change. --- [2026-09-14T12:46:30.559-06:00] (identified) Our team is continuing to work on implementing a fix. Impact and scope are unchanged since our last update. We will provide the next update by 2:00 PM MT, or sooner if there is material change. --- [2026-09-14T17:23:17.929-06:00] (identified) We have identified the issue that is preventing some candidates from completing device setup and beginning their interview. Our team is actively working on a fix. This affects only job stages that use the old candidate experience and those stages that do not include video or audio questions and also have candidate snapshots enabled. Job stages without candidate snapshots are unaffected, as are candidates taking interviews that include recorded video or audio questions. We will provide the next update by 1:00 PM MT, or sooner if there is material change. --- [2026-09-14T10:59:18.466-06:00] (investigating) We are continuing to investigate an issue where some candidates are unable to complete device setup and therefore cannot begin their interview. We have now confirmed this is not limited to our EU environment — a subset of interviews in all regions is affected. Most platform functionality is unaffected, and candidates taking interviews that include recorded video or audio responses are not experiencing this issue. Our team has made progress in the investigation and is working to confirm the source of the issue before applying a fix. We will continue to provide updates hourly, or sooner if there is material change. --- [2026-09-14T09:51:38.688-06:00] (investigating) We are investigating an issue in our EU environment where some candidates are not prompted for camera and microphone access and are unable to complete device setup to begin their video interview. Our engineering team is actively engaged. The next update will be provided within one hour.