Managing Your Subscription

All subscription management — updating payment methods, viewing invoices, and cancelling — is handled through the Stripe Customer Portal, a secure page hosted by Stripe.

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Accessing the Customer Portal

1. Click your avatar in the sidebar to open the account menu.
2. Select Billing (or navigate to Settings > Billing).
3. Click Manage Subscription.
4. You are redirected to the Stripe Customer Portal.

From the portal you can:

• View your current plan and billing cycle.
• Download past invoices and receipts.
• Update your payment method (credit card, debit card, etc.).
• Cancel your subscription.

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Updating your payment method

1. Open the Stripe Customer Portal (see steps above).
2. Click Payment Methods.
3. Add a new card or remove an existing one.
4. Set the new card as the default payment method.

Changes take effect immediately. Your next invoice will be charged to the updated payment method.

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Viewing invoices

1. Open the Stripe Customer Portal.
2. Click Invoices or Billing History.
3. View or download any past invoice as a PDF.

Invoices are also emailed to your account email address after each successful payment.

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Cancelling your subscription

1. Open the Stripe Customer Portal.
2. Click Cancel Plan or Cancel Subscription.
3. Confirm the cancellation.

What happens when you cancel

• Your Pro features remain active until the end of your current billing period. You are not charged again.
• At the end of the billing period, your account is automatically downgraded to the Free plan.
• When downgraded:
  • Services beyond the Free plan limit (10) become read-only — you can still view their status but cannot add new ones until you are under the limit.
  • Groups beyond the Free plan limit (3) become read-only.
  • Team member limits apply — excess members retain access but new invitations cannot be sent until the team is within the Free plan limit.
  • SLA reports, API keys, and webhook endpoints become inaccessible.
• Your data is not deleted. If you re-subscribe to Pro later, all your services, groups, SLA history, and configurations are restored.