FAQ
Answers to frequently asked questions about PulsAPI.
FAQ
Answers to the most common questions about PulsAPI.
What services does PulsAPI monitor?
PulsAPI monitors the public status pages of major cloud providers and developer tools — including AWS, Google Cloud, Azure, GitHub, Vercel, Netlify, Datadog, Stripe, Twilio, and many more. The full list is available in the All Services directory inside the app.
On the Pro plan, you can also add custom services to monitor internal or third-party services that aren't in PulsAPI's public directory.
How often are statuses updated?
PulsAPI's crawlers check vendor status pages on a regular polling interval, typically every 1 to 5 minutes depending on the service. Status changes are reflected on your dashboard in near real-time.
What's the difference between Free and Pro?
The Free plan gives you real-time monitoring for up to 10 services, email alerts, and a single team with up to 3 members. The Pro plan removes those limits and adds SLA tracking, custom services, unlimited teams, advanced alert channels (Slack, Discord, webhooks), API keys, and data exports.
See Plans & Pricing for a full feature comparison.
Can I add custom services?
Yes, on the Pro plan. Custom services let you define your own service entries — useful for monitoring internal tools, niche SaaS providers, or any service not in PulsAPI's public directory. Custom services support manual status updates and API-driven status changes via API keys.
How do I set up Slack notifications?
- Navigate to Settings > Alerts (or Team Settings > Alerts for team-level notifications).
- Click Add Channel.
- Select Slack.
- Follow the OAuth prompt to connect your Slack workspace.
- Choose the Slack channel where alerts should be posted.
- Configure which events trigger notifications (status changes, SLA breaches, etc.).
- Click Save.
Slack notifications are a Pro plan feature. Free plan users can receive alerts via email only.
What happens if a crawler fails?
If PulsAPI's crawler encounters an error while checking a vendor's status page (e.g., the page is temporarily unreachable), the service's existing status is preserved. PulsAPI does not change a service's status to "Unknown" on a crawl failure — it retries on the next polling cycle.
If a crawler consistently fails over multiple cycles, PulsAPI flags the issue internally for investigation. Your dashboard continues to show the last known status.
How do I delete my account?
- Navigate to Settings > Account.
- Scroll to the bottom of the page.
- Click Delete Account.
- Confirm the deletion by typing your email address.
Account deletion is permanent and irreversible. All your data — including services, groups, SLA history, teams you own, and API keys — will be permanently removed. If you are a team owner, transfer ownership before deleting your account.
Can I share my dashboard publicly?
Not currently. Dashboards in PulsAPI are private to your account and your team members. Public status pages (where you publish your own service status to your customers) are on our roadmap — stay tuned.
If you need to share data externally, you can export SLA reports as CSV or PDF and share the files.
Can I use PulsAPI on mobile?
PulsAPI is a web application with a responsive design that works in mobile browsers. There is no native mobile app at this time, but the mobile web experience supports all core features including viewing your dashboard, receiving alert notifications, and managing team settings.
How do I change my email address?
Your email address is tied to your authentication method and cannot be changed directly from settings. Contact support@pulsapi.com for assistance with email changes.
Is my payment information secure?
Yes. PulsAPI uses Stripe for all payment processing. Your credit card details are handled entirely by Stripe and are never stored on PulsAPI servers. Stripe is PCI DSS Level 1 certified, the highest level of security certification in the payments industry.