Service Detail Page
Everything you see on a service's detail page — status, components, incidents, and SLA metrics.
Service Detail Page
The Service Detail Page gives you the complete picture for a single monitored service. It combines real-time status, component-level health, historical incidents, and uptime metrics in one place.
Opening a service detail page
Navigate to a service detail page by:
- Clicking a service card on My Board.
- Clicking a service entry in the Service Directory or Catalog Browser.
- Following a direct link (e.g.,
pulsapi.com/services/aws).
Page layout
The detail page is organized into the following sections:
1. Status header
At the top of the page you will see:
| Element | Description |
|---|---|
| Service name and logo | The provider's identity. |
| Current status badge | Color-coded status (OPERATIONAL, DEGRADED, PARTIAL_OUTAGE, MAJOR_OUTAGE, MAINTENANCE, UNKNOWN). |
| Last checked | Timestamp of the most recent poll. |
| Subscribe / Unsubscribe toggle | Add or remove this service from your board with one click. |
2. Component breakdown
Below the header, a table lists every tracked component for the service (e.g., for AWS: EC2, S3, RDS, Lambda, CloudFront, etc.). Each row shows:
- Component name
- Current component-level status
- A sparkline showing the component's 24-hour trend
See Component-Level Monitoring for details on how components work.
3. 90-day incident timeline
A horizontal timeline visualizes service health over the past 90 days. Each day is represented by a colored bar:
| Color | Meaning |
|---|---|
| Green | Fully operational all day. |
| Yellow | One or more degraded periods. |
| Orange | Partial outage occurred. |
| Red | Major outage occurred. |
| Blue | Scheduled maintenance window. |
Hover over any bar to see a tooltip with that day's incident summary. Click a bar to jump to the corresponding incident details.
4. Incident history
A chronological list of all recorded incidents for this service, with:
- Incident title
- Severity
- Start and end timestamps
- Affected components
- Provider's status updates (sourced from their status page)
Incidents are paginated. Use the date range picker to jump to a specific window.
5. SLA metrics (Pro only)
SLA metrics are available on the Pro and Enterprise plans. Upgrade your plan to unlock this section.
The SLA panel displays:
| Metric | Description |
|---|---|
| Uptime % | Calculated availability over 30, 60, and 90-day windows. |
| MTTR | Mean Time to Resolution for incidents. |
| Incident frequency | Average number of incidents per month. |
| Longest outage | Duration of the longest single outage in the selected window. |
These metrics update as new incident data arrives.
Alert configuration
From the detail page, you can configure service-specific alert rules:
- Click the bell icon next to the subscribe toggle.
- Choose which status transitions trigger an alert (e.g., only MAJOR_OUTAGE, or any non-operational state).
- Select your notification channels (email, Slack, Discord, webhook).
- Click Save.
You can also manage alerts globally from Alerts & Notifications.
Subscribe and unsubscribe
The Subscribe / Unsubscribe toggle at the top right controls whether this service appears on your board and whether you receive notifications for it. Toggling it off removes the service from My Board and stops all alerts.
Next steps
- Component-Level Monitoring — Drill into individual component status.
- SLA & Performance — Learn more about uptime tracking.
- Alerts & Notifications — Fine-tune your notification rules.