Service Detail Page
Everything you see on a service's detail page — status, components, incidents, and SLA metrics.
Service Detail Page
The Service Detail Page gives you the complete picture for a single monitored service. It combines real-time status, component-level health, historical incidents, and uptime metrics in one place.
Opening a service detail page
Navigate to a service detail page by:
- Clicking a service card on My Board.
- Clicking a service entry in the Service Directory or Catalog Browser.
- Following a direct link (e.g.,
pulsapi.com/services/aws).
Page layout
The detail page is organized into the following sections:
1. Status header
At the top of the page you will see:
| Element | Description |
|---|---|
| Service name and logo | The provider's identity. |
| Current status badge | Color-coded status (OPERATIONAL, DEGRADED, PARTIAL_OUTAGE, MAJOR_OUTAGE, MAINTENANCE, UNKNOWN). |
| Last checked | Timestamp of the most recent poll. |
| Subscribe / Unsubscribe toggle | Add or remove this service from your board with one click. |
2. Component breakdown
Below the header, a table lists every tracked component for the service (e.g., for AWS: EC2, S3, RDS, Lambda, CloudFront, etc.). Each row shows:
- Component name
- Current component-level status
- A sparkline showing the component's 24-hour trend
See Component-Level Monitoring for details on how components work.
3. 90-day incident timeline
A horizontal timeline visualizes service health over the past 90 days. Each day is represented by a colored bar:
| Color | Meaning |
|---|---|
| Green | Fully operational all day. |
| Yellow | One or more degraded periods. |
| Orange | Partial outage occurred. |
| Red | Major outage occurred. |
| Blue | Scheduled maintenance window. |
Hover over any bar to see a tooltip with that day's incident summary. Click a bar to jump to the corresponding incident details.
4. Incident history
A chronological list of all recorded incidents for this service, with:
- Incident title
- Severity
- Start and end timestamps
- Affected components
- Provider's status updates (sourced from their status page)
Incidents are paginated. Use the date range picker to jump to a specific window.
5. SLA metrics (Pro only)
SLA metrics are available on the Pro and Enterprise plans. Upgrade your plan to unlock this section.
The SLA panel displays:
| Metric | Description |
|---|---|
| Uptime % | Calculated availability over 7, 30, and 90-day rolling windows. |
| SLA target | The uptime target being tracked — sourced from your custom target, the vendor's published SLA, or the 99.9% default fallback. |
| SLA source | Indicates whether the target comes from a custom setting, vendor data, or the system default. |
| Latency P50 / P95 / P99 | Median, 95th, and 99th percentile response times for the selected window, giving a complete picture of performance distribution. |
| Downtime budget | Minutes of downtime remaining before the SLA target is breached for the current window. |
| SLA breached | Whether the configured target has been breached in the current window, with a link to breach event details. |
These metrics update as new incident data arrives. For a full breakdown of the report columns and calculation methodology, see Uptime Reports.
Alert configuration
From the detail page, you can configure service-specific alert rules:
- Click the bell icon next to the subscribe toggle.
- Choose which status transitions trigger an alert (e.g., only MAJOR_OUTAGE, or any non-operational state).
- Select your notification channels (email, Slack, Discord, webhook).
- Click Save.
You can also manage alerts globally from Alerts & Notifications.
Subscribe and unsubscribe
The Subscribe / Unsubscribe toggle at the top right controls whether this service appears on your board and whether you receive notifications for it. Toggling it off removes the service from My Board and stops all alerts.
Next steps
- Component-Level Monitoring — Drill into individual component status.
- SLA & Performance — Learn more about uptime tracking.
- Alerts & Notifications — Fine-tune your notification rules.