Roles & Permissions
Understand the four team roles and what each one is allowed to do.
Roles & Permissions
Every team member in PulsAPI is assigned one of four roles. Roles determine what actions a member can perform within the team.
Role definitions
| Role | Description |
|---|---|
| Owner | Full control over the team. The person who created the team is the initial owner. Ownership can be transferred to another member. |
| Admin | Can manage most team settings, invite and remove members, and configure services and alerts. Cannot delete the team or transfer ownership. |
| Member | Can interact with the team board — add services, create groups, and configure personal alert preferences. Cannot manage team settings or other members. |
| Viewer | Read-only access. Can view the shared dashboard and group statuses but cannot make any changes. |
Permissions matrix
| Action | Owner | Admin | Member | Viewer |
|---|---|---|---|---|
| View team dashboard | Yes | Yes | Yes | Yes |
| View service statuses | Yes | Yes | Yes | Yes |
| View groups | Yes | Yes | Yes | Yes |
| Add / remove services | Yes | Yes | Yes | No |
| Create / edit / delete groups | Yes | Yes | Yes | No |
| Configure team alerts | Yes | Yes | No | No |
| Invite members | Yes | Yes | No | No |
| Cancel pending invites | Yes | Yes | No | No |
| Remove members | Yes | Yes | No | No |
| Change member roles | Yes | Yes | No | No |
| Rename the team | Yes | Yes | No | No |
| Access SLA reports (Pro) | Yes | Yes | Yes | Yes |
| Export SLA data (Pro) | Yes | Yes | Yes | No |
| Manage API keys (Pro) | Yes | Yes | No | No |
| Transfer ownership | Yes | No | No | No |
| Delete the team | Yes | No | No | No |
Changing a member's role
- Go to Team Settings > Members.
- Find the member whose role you want to change.
- Click the role dropdown next to their name.
- Select the new role.
The change takes effect immediately.
Only owners and admins can change member roles. An admin cannot promote someone to owner — only the current owner can transfer ownership.
Transferring ownership
The team owner can transfer ownership to another member:
- Go to Team Settings > Members.
- Click the role dropdown next to the member you want to promote.
- Select Owner.
- Confirm the transfer.
You will be downgraded to Admin automatically. A team can only have one owner at a time.
Ownership transfer cannot be undone by an admin. Make sure you are transferring to the right person.
Leaving a team
Any member can leave a team at any time:
- Go to Team Settings.
- Click Leave Team.
- Confirm your decision.
If you are the team owner, you must transfer ownership to another member before you can leave. If you are the only member, you must delete the team instead.